As drone operations proliferate globally and the companies utilising unmanned technology in a wide array of sectors, grow their fleet and widen their scope, it is a logical move to want to organise the overall operational effect to make the mission more efficient and ultimately, more profitable.
In its early stages, drone operators would often conduct this coordination manually, usually by pen and notebook on site and then store the hard copies for a period of time. As the sector evolved, this activity progressed to basic record keeping using Microsoft products such as Excel and Word; records were stored digitally but often on local servers with limited options to share with colleagues in an easy way. This was sufficient at the time, and for some PfCO holders with limited operational reach, it may continue to be so. However, the landscape is changing and with new drone systems comes new support technology in the shape of advanced online operational management software such as Consortiq’s CQNet.
What are the benefits of this type of operational management software?
From a legal perspective, the UK CAA requires a PfCO holder to keep records for the purpose of demonstrating an audit trail should scrutiny be applied by the regulator in the future. This requirement manifests itself in the range of a pre-site survey, onsite survey and risk assessment activity that is standard among commercial operators as they ply their trade every day. This document trail is easily compiled, submitted and managed in CQNet and is available for the regulator to examine on request. In doing so, they can visualise a snapshot of how the organisation manages its operations and whether there are any gaps in the operational safety required by the regulator.
The larger the portfolio of equipment, the greater the need for a system that can track multiple moving parts in an operational picture that may have many concurrent activities taking place in a multitude of locations. This allows the centralised operational management function a big picture of the overall effect by visualising how each team is conducting their activity.
CQNet records large amounts of data and, at a glance, shows a snapshot of the current themes across the organisation. The metric data that it provides means that the nominated equipment management function can monitor system serviceability in a dynamic way, addressing issues before they become problems and even incidents.
The Operations Manager can keep a finger on the ‘organisational pulse’ and respond with dynamic re-tasking as circumstances change. CQNet will quickly show which systems are flying the most and performing the best, allowing a rebalancing of the operational effort to deliver the optimal effect. It will also show which pilots are current and who might need progressive training in specific flying disciplines to progress to more complex tasking.
Finally, the nominated Safety Manager can see the safety metrics throughout the organisation to determine the corporate aggregate risk level at any particular time. By seeing where the safety ‘trends’ are and what the systemic risks might be, the Safety Manager can identify the gaps, review possible responses and then apply dynamic, proactive action. This is the basic principle that drives an effective, functioning and mature Safety Management System (SMS).
In using CQNet, this comprehensive record keeping serves to address an organisational reduction in risk, improving operational efficiency, reducing the possibility of equipment malfunction and loss and, ultimately, improving the bottom line. CQNet is the software package that supports and drives professional drone service business forward by giving a clear picture of organisational risk and providing a platform to manage it in an efficient manner.
Download a CQNet brochure and learn more about how it can help you improve efficiency and reduce risk.